Teller

Flagstar Bank•New York, NY

6d•$17 - $24

About The Position

A Financial Center Teller provides clients with high-quality, prompt, and professional financial services. The role involves greeting clients, responding to questions and routine service requests, providing account-related information within authorized guidelines, and processing financial transactions accurately, efficiently, and in a friendly manner while maintaining operational standards. The Teller follows bank policies, regulatory requirements, cash-control procedures, security standards, and risk-mitigation practices. The position may involve travel to alternate financial center locations to provide coverage and operational assistance.

Requirements

High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
At least 1 year of client service experience.
Detail-oriented with the ability to multitask.
Strong interpersonal skills.
Ability to enter numerical data on a computer with speed and accuracy.
Ability to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.
Client-service orientation, enthusiasm as a team player, and a professional demeanor.
Some travel may be involved.
The job requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
Less than 1 year of cash-handling experience.

Responsibilities

Greet clients promptly and professionally and provide a positive client experience.
Answer incoming telephone calls, provide authorized account-related information, and route inquiries to appropriate team members when necessary.
Respond to client questions, resolve routine service requests, and identify when escalation or referral is required.
Process deposits, withdrawals, check cashing, loan payments, account transfers, official checks, money orders, general ledger transactions, and wire transfer data entry and processing.
Complete Currency Transaction Reports and other required regulatory documentation accurately.
Maintain cash controls and security standards, buy and sell cash to and from the vault as needed, and maintain established cash limits.
Balance the daily cash drawer, negotiable instruments, and processed transactions; record and verify transaction totals in bank systems.
Follow operational procedures that mitigate risk and safeguard bank assets.
Complete required compliance, regulatory, operational, and job-related training within established deadlines.
Support the Private Client Group and other internal business partners with client servicing or operational tasks as needed.
Provide coverage and operational assistance at alternate financial center locations based on business needs.
Participate in team meetings, procedural updates, and ongoing professional development activities.
Perform special projects and additional duties and responsibilities as required.
Adhere to applicable regulatory and compliance policies, standards, and federal, state, and local laws and regulations.