Teller Jobs

About The Position

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, standard office applications, and the ability to learn banking systems.
• Ability to build trust, demonstrate professionalism, and remain composed during sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistently demonstrate the company’s core values: Integrity, Humility, Teamwork, and Excellence.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches and to training sessions, meetings, professional development programs, and company-sponsored events as required.
• Must be 18 years of age or older.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.

Nice To Haves

• Prior customer service and/or banking experience preferred.

Responsibilities

• Welcome customers and serve as a professional first point of contact in the branch.
• Process routine transactions, including deposits, withdrawals, payments, and check cashing; verify customer identity and available funds.
• Maintain cash accuracy and balance the cash drawer within established guidelines.
• Engage customers in needs-based conversations, provide information about banking solutions, and refer customers to appropriate team members or specialists.
• Educate customers about digital banking tools and self-service options.
• Respond to routine inquiries and concerns, escalating complex issues as appropriate.
• Support lobby management, customer flow, and branch operations, including routine operational tasks.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance.
• Collaborate with branch team members and support branch service and operational goals.
• Protect customer and bank information and follow security, authentication, dual-control, cash-handling, and documentation procedures.
• Identify unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns.
• Follow opening and closing procedures, branch operating standards, applicable laws and regulations, internal policies, procedures, and controls; complete required training on time.
• Support internal audits, reviews, and regulatory requests as needed.
• Participate in branch meetings, training, and professional development opportunities, including travel when required.
• Provide support to other branches as needed to maintain appropriate staffing and service levels.
• Perform other related duties as assigned or directed.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Potential for annual merit increase
• Company-covered or reimbursed applicable travel expenses for initial training, such as mileage and lodging