Southeast Denver Teller

Wells Fargo Bank•Aurora, CO

12h•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network. In this front-line, customer-focused role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately completes transactions, and provides a welcoming and reliable experience. As a primary point of contact, the Teller represents the branch through strong service, attention to detail, and genuine care. The role builds foundational banking skills by helping Tellers understand customer needs and introduce relevant products, services, and digital tools. Tellers identify opportunities to support customers and connect them with the appropriate banker for more detailed product conversations. They work closely with branch teammates to support daily operations and deliver a consistent, high-quality customer experience. Wells Fargo describes this position as an entry point to retail banking and long-term career growth, supported by training, coaching, and a team-based culture.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.
Strong attention to detail and ability to accurately process transactions across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns using sound judgment and professionalism.
This position is not eligible for Visa sponsorship.

Nice To Haves

Experience in customer-facing roles.
Proven cash-handling experience.
Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and actively listen to understand customers’ everyday financial needs.
Connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Use clear communication and active listening to clarify needs and explain solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; proactively monitor, identify, escalate, and remediate issues as required.