Teller Part Time Raleigh Southeast

Wells Fargo•Raleigh, NC

2d•Onsite

About The Position

Wells Fargo is seeking a part-time Teller to join its National Branch Network. In this front-line, customer-focused role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately processes transactions, and provides a welcoming and reliable experience. The Teller serves as a primary point of contact, building foundational banking skills while learning about customers’ needs and introducing relevant products, services, and digital tools. The role connects customers to bankers for detailed product conversations and works closely with branch teammates to keep daily operations running smoothly. Wells Fargo provides training, coaching, and a team-based culture to support growth and career mobility. The position is based at one of the listed Raleigh-area branch locations, subject to availability. The schedule includes Saturdays. The position is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Proven cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
A professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills to work effectively with branch teammates.
Organization and adaptability, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and actively listen to understand customers’ everyday financial needs.
Connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately while exercising sound judgment and managing risk in line with policies and controls.
Communicate clearly, ask questions to clarify needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including escalating and remediating issues appropriately.