Float CSR/Teller - South Holland - Full-TIme

Fifth Third Bank•South Holland, IL

4d•$43,680 - $67,700

About The Position

The Float CSR/Teller provides excellent customer service, understands customers’ financial needs, and refers them to appropriate bankers or business partners for consultative conversations. The role supports efficient financial center operations, handles customer questions and problems, maintains accurate balancing records, and follows bank policies and procedures. The employee is accountable for managing risk, protecting customer confidentiality, acting ethically, and contributing to a positive customer experience while working collaboratively across different financial centers. Travel is required, and scheduling flexibility is needed.

Requirements

High school diploma or GED.
Ability to handle extensive cash transactions.
Ability to interact comfortably and confidently with the public.
In-depth knowledge of retail policies and procedures needed to perform the essential duties.
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Ability to demonstrate company core values, work as one bank, take accountability, be respectful and inclusive, and act with integrity.
Flexibility in scheduling.
Ability to comply with dress code guidelines.

Responsibilities

Listen to customers, ask questions to understand their needs, and guide them to appropriate resources.
Follow up on customer questions and find solutions to address issues.
Respond to correspondence in a timely manner and maintain clear communication.
Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities in coordination with the platform team to support efficient financial center operations.
Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
Keep current on bank policies and financial center procedures and share feedback with the RAM, Financial Center Manager, and Program Manager.
Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as appropriate.
Use sound judgment and follow established guidelines and procedures.
Identify customer needs and refer customers to bankers and business partners for consultative conversations.
Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
Work collaboratively in different financial centers.
Perform other duties as assigned.