Float CSR/Teller - Cincinnati East - Full Time

Fifth Third Bank • Cincinnati, OH

1d

About The Position

The Float CSR/Teller provides excellent customer service across different financial centers, helping customers identify where their financial needs can be met and referring them to the appropriate bankers or business partners for consultative conversations. The role follows bank policies and procedures, protects confidential customer information, and takes accountability for risk and customer experience.

The position supports the efficient daily operation of financial center offices, maintains accurate balancing records, resolves customer issues, and keeps current on bank policies and procedures. It requires extensive cash handling, public interaction, scheduling flexibility, and travel between financial centers. The position is based in Cincinnati, Ohio.

Requirements

• High school diploma or GED.
• Ability to perform work involving extensive cash handling.
• Ability to interact comfortably and confidently with the public and follow dress code guidelines.
• In-depth knowledge of retail policies and procedures to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.

Responsibilities

• Listen to customers, ask questions to understand their needs, and guide them to appropriate financial services and business partners.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient financial center operations.
• Maintain balancing records in line with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures, and share feedback with the RAM, Financial Center Manager, and Program Manager.
• Handle consumer and business customer problems professionally and direct complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED