CSR/Teller- Cincinnati, OH (North College Hill)- Full Time

Fifth Third Bank•Cincinnati, OH

5d•Onsite

About The Position

The CSR/Teller provides excellent customer service, identifies customer needs, and refers customers to appropriate Bankers and business partners for consultative conversations. The role is accountable for managing risk, following policies and procedures, protecting customer confidentiality, and supporting positive customer experiences. The position handles customer inquiries and issues, performs daily office responsibilities, maintains accurate balancing records, and stays current on bank policies and financial center procedures. It also builds and maintains knowledge of retail products and services and uses appropriate tools to track referrals. Other duties may be assigned. The position has no supervisory responsibilities. The role is based in a normal office environment and involves extensive cash handling, public interaction, and viewing computer screens. Scheduling flexibility is required.

Requirements

High school diploma or GED.
Ability to handle extensive cash transactions.
Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
Knowledge of retail policies and procedures sufficient to perform the essential duties.
Ability to take initiative and use sound judgment in decision-making and problem resolution.
Demonstrate company core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
Flexibility in scheduling.

Responsibilities

Listen to customers’ needs, ask questions to understand them, and guide them to appropriate financial services.
Follow up on customer questions and find solutions to address issues.
Respond promptly to correspondence and maintain clear communication.
Protect confidential customer information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
Maintain balancing records in accordance with policy, correct outages, and seek assistance as needed.
Stay current on bank policies and financial center procedures.
Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
Use sound judgment and follow established guidelines and procedures.
Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners for consultative conversations.
Maintain working knowledge of retail products and services.
Use appropriate tools to track referrals to personal bankers and business partners.
Perform other duties as assigned.