CSR/Teller- Cincinnati, OH (North College Hill)- Full Time

Fifth Third Bank • Cincinnati, OH

3d • Onsite

About The Position

The CSR/Teller provides excellent customer service, builds customer relationships, answers questions, and refers customers to the appropriate bankers or business partners for consultative conversations. The role is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and contributing to a positive customer experience.

The position supports efficient financial-center operations by completing daily office responsibilities, maintaining accurate balancing records, correcting outages, staying current on policies and procedures, and resolving customer issues or escalating complex matters to the appropriate leader. The CSR/Teller also builds working knowledge of retail products and services and uses the appropriate tools to track referrals. The role is based in a normal office environment and involves extensive cash handling and computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to handle extensive cash transactions.
• Ability to adhere to dress code guidelines when working with the public.
• Flexibility in scheduling.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.

Responsibilities

• Listen to customers, understand their financial needs, and guide them to appropriate solutions or business partners.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Protect confidential customer information and comply with the Bancorp Code of Business Conduct and Ethics and related policies.
• Complete daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain a balancing record in accordance with policy, identify and correct outages, and request assistance as needed.
• Maintain current knowledge of bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach and refer customers to bankers or business partners for consultative conversations.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs intended to support employees’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED