CSR/Teller- Columbus, OH (Eastland)- Full Time

Fifth Third Bank•Columbus, OH

20h•Onsite

About The Position

The CSR/Teller provides excellent customer service, helps customers identify and address their financial needs, and refers them to appropriate bankers and business partners for consultative conversations. The role is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and supporting a positive customer experience. The position performs daily office and teller responsibilities, maintains accurate balancing records, resolves customer issues, stays current on bank policies and financial center procedures, and uses referral tools to track referrals. The role works with the platform team and may direct complex customer matters to the Lead Customer Service Representative or other leaders. It is located in Columbus, Ohio (Eastland), in a normal office environment.

Requirements

High school diploma or GED.
Extensive cash-handling work.
Ability to interact comfortably and confidently with the public.
Knowledge of retail policies and procedures needed to perform the essential duties.
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
Flexibility in scheduling.
Adherence to dress code guidelines.

Responsibilities

Listen to customers, understand their specific needs, and guide them to appropriate resources for their financial needs.
Follow up on customer questions and find solutions to address issues.
Respond to correspondence promptly and maintain clear communication.
Protect confidential customer information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
Maintain a balancing record in accordance with policy; identify and correct outages and seek assistance as needed.
Maintain current knowledge of bank policies and financial center procedures.
Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
Use sound judgment and follow established guidelines and procedures.
Identify customer needs during interactions and outreach, and refer customers to bankers and business partners for consultative conversations.
Maintain working knowledge of retail products and services.
Use appropriate tools to track referrals to personal bankers and business partners.
Perform other duties as assigned.