CSR/Teller- Columbus, OH (Eastland)- Full Time

Fifth Third Bank • Columbus, OH

2d

About The Position

The CSR/Teller provides excellent customer service, listens to customers’ needs, answers questions, follows up to resolve issues, and refers customers to appropriate bankers or business partners for consultative conversations. The role maintains customer confidentiality and follows the Bancorp Code of Business Conduct and Ethics, bank policies, and financial center procedures. It supports daily office operations, maintains an accurate balancing record, identifies and corrects outages, and handles consumer and business customer concerns professionally, escalating complex matters as appropriate. The position is accountable for managing risk and making decisions in accordance with established guidelines and procedures. It requires extensive cash handling, public interaction, and flexibility in scheduling. The work is performed in a normal office environment and involves extensive viewing of computer screens.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures necessary to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Ability to comply with dress code guidelines.

Responsibilities

• Provide caring, responsive customer service by understanding customers’ needs and guiding them to appropriate solutions.
• Follow up on customer questions, resolve issues, and maintain clear and timely communication.
• Protect the confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain a balancing record in accordance with policy; identify and correct outages and seek assistance as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners for consultative conversations.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.
• Manage, monitor, and report risks while following the Bank’s risk appetite, policies, and procedures.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED