CSR/Teller - St. Bernard (Cincinnati) - Full Time

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

The CSR/Teller provides excellent customer service, identifies customer needs, and refers customers to the appropriate business partners for consultative conversations. The role is accountable for managing risk, following policies and procedures, protecting customer confidentiality, and supporting a positive experience for customers and colleagues.

The position handles customer questions and problems, provides timely follow-up, performs daily office responsibilities, maintains accurate balancing records, and keeps current on bank policies and financial center procedures. It also builds working knowledge of retail products and services and uses appropriate tools to track referrals. The position has no supervisory responsibilities and is based in a normal office environment with extensive computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures necessary to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Listen to customers, understand their needs, and guide them to appropriate financial services or business partners.
• Follow up on customer questions and find solutions to address issues.
• Maintain timely and clear communication and keep customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Maintain current knowledge of bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as necessary.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners for consultative conversations.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED