Float CSR/Teller - South Holland - Full-TIme

Fifth Third Bank • South Holland, IL

6d • $43,680 - $67,700 • Onsite

About The Position

The Float CSR/Teller provides excellent customer service and refers customers to appropriate business partners for consultative conversations. The role is accountable for managing risk, following policies and procedures, maintaining confidentiality, and helping deliver a positive customer experience while working collaboratively across different financial centers.

The position supports daily financial-center operations, maintains accurate balancing records, resolves customer issues, and keeps current with bank policies and procedures. It identifies customer needs and makes referrals to bankers and business partners using appropriate tracking tools. The role involves extensive cash handling, public interaction, computer-screen viewing, travel, and flexibility in scheduling. The position is based in South Holland, Illinois.

Requirements

• High school diploma or GED.
• Extensive cash-handling work.
• Ability to interact comfortably and confidently with the public.
• In-depth knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers, understand their needs, and guide them to appropriate resources or business partners.
• Follow up on customer questions and find solutions to address issues.
• Communicate responsively and maintain clear lines of correspondence.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain balancing records, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial-center procedures, and share feedback with the RAM, Financial Center Manager, and Program Manager.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.
• Work collaboratively in different financial centers.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED