Float CSR/Teller - Cincinnati East - Full Time

Fifth Third Bank • Cincinnati, OH

2d

About The Position

Fifth Third Bank is hiring a Float CSR/Teller to provide excellent customer service and refer customers to appropriate business partners for consultative conversations. The role is accountable for managing risk, following bank policies and procedures, protecting customer information, and contributing to a positive experience for customers and colleagues. The employee must be able to work collaboratively in different financial centers and travel as required.

The position focuses on building customer relationships, responding to questions and resolving issues, supporting daily financial-center operations, maintaining accurate balancing records, and identifying opportunities to connect customers with bankers and other business partners. It requires sound judgment, initiative, flexibility in scheduling, and knowledge of retail policies and procedures. The work takes place in a normal office environment and involves extensive cash handling and viewing computer screens.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• In-depth knowledge of retail policies and procedures to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company's core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Ability to comply with dress code guidelines.

Responsibilities

• Provide excellent customer service by listening to customers' needs, asking questions, and guiding them to appropriate financial resources.
• Follow up on customer questions and find solutions to address issues.
• Respond promptly and clearly to correspondence.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Work with the platform team to perform daily office responsibilities and maintain efficient office operations.
• Maintain a balancing record in accordance with policy; identify and correct outages and seek assistance when needed.
• Maintain up-to-date knowledge of bank policies and financial-center procedures, and share feedback with the RAM, Financial Center Manager, and Program Manager.
• Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as needed.
• Use sound judgment in decision-making and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED