CSR/Teller - St. Bernard (Cincinnati) - Full Time

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

The CSR/Teller provides excellent customer service, builds customer relationships, and refers customers to appropriate bankers and business partners for consultative conversations. The role is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and supporting a positive customer experience.

The position performs daily office and teller responsibilities, maintains an accurate balancing record, resolves routine customer issues, and stays current on bank policies and financial center procedures. It also identifies customer needs, makes and tracks referrals, and works with the platform team to support efficient office operations. The role has no supervisory responsibilities and is performed in a normal office environment with extensive computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Must adhere to dress code guidelines.

Responsibilities

• Listen to customers, understand their financial needs, and guide them to appropriate services or business partners.
• Follow up on customer questions and find solutions to address issues.
• Respond promptly to correspondence and maintain clear communication.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team.
• Maintain a balancing record in accordance with policy, identify and correct outages, and seek assistance when needed.
• Maintain current knowledge of bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leaders as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED