Teller - Guilderland, NY

Trustco Bank • Town of Rotterdam, NY

4d • $19 - $22

About The Position

The Teller is a frontline ambassador of Trustco Bank, delivering professional, accurate, and secure customer service. The role facilitates banking transactions while safeguarding customers’ financial privacy and adhering to operational security and compliance standards. Tellers also promote the Bank’s products and services and support customer relationships and financial wellness.

This is a full-time position aligned with branch operations. The schedule is Monday–Wednesday, 8:30 AM–5:00 PM; Thursday–Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–1:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing.

Requirements

• High school diploma or equivalent.
• Proven customer service and cash-handling experience.
• Strong verbal communication skills.
• Fluency in English.
• Access to reliable transportation.
• Strong organization and multitasking abilities.
• Ability to work effectively in a small-team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 pounds and stand for extended periods.

Nice To Haves

• Bilingual ability.
• Previous banking or financial services experience.

Responsibilities

• Accurately process deposits, check cashing, and withdrawals; verify cash and endorsements; and issue receipts.
• Cross-sell and educate clients about the Bank’s financial products and services.
• Process credit card payments, issue money orders and bank checks, and accept loan payments accurately and securely.
• Manage night deposit bags and admit clients to safe deposit boxes while maintaining confidentiality and security.
• Respond to customer questions, provide account balances, and assist with general banking needs.
• Balance transactions at the end of the day, verify cash totals, and reconcile ATMs.
• Maintain detailed reports and logs for compliance and accurate record retention.

Benefits

• Medical, dental, and vision insurance.
• Health savings account with an annual employer contribution.
• 401(k) retirement plan with employer match.
• Paid time off and 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products. Other benefits may also be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED