Head Teller - Saratoga Springs, NY (Wilton)

Trustco Bank • Saratoga Springs, NY

4d • $20 - $23

About The Position

The Head Teller provides exceptional customer service while accurately and efficiently completing customer transactions. The role ensures adherence to bank operational, security, compliance, and privacy policies and maintains strict confidentiality. The Head Teller oversees daily teller operations, supervises teller staff, and ensures branch cash-handling procedures are followed. The position is full-time, with hours aligned to branch operations and occasional travel for training, meetings, or branch support. Employees may need to remain 15–30 minutes after closing.

Requirements

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluency in English.
• Access to reliable transportation.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs. and stand for extended periods.

Nice To Haves

• Bilingual ability.
• Bachelor’s degree.
• Previous banking or financial services experience.

Responsibilities

• Create a warm, professional, and efficient customer environment; understand customer needs and recommend relevant bank products.
• Supervise, mentor, and coach tellers to promote accuracy, efficiency, and exceptional service.
• Uphold bank policies and compliance requirements and serve as a role model.
• Oversee daily cash balancing and maintain detailed audit logs.
• Manage cash shipments, including ordering, verifying, and distributing funds.
• Process deposits, withdrawals, loan payments, check cashing, and other customer transactions accurately.
• Handle verification, money orders, bank checks, and receipts.
• Manage credit card payments, safe deposit access, ATM maintenance, and night deposits.
• Prepare and submit detailed reports accurately and on time.
• Maintain transaction records in accordance with audit standards and regulations.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health savings account with an annual employer contribution.
• 401(k) retirement plan with employer match.
• Paid time off.
• 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED