Personal Banker (Teller)- Jackman Branch

Skowhegan Savings Bank•Jackman, ME

4d•$17 - $26

About The Position

Skowhegan Savings Bank is hiring a Personal Banker for its Jackman Branch. This is a full-time position working 37.5–40 hours per week, Monday through Friday, with some Saturday hours on a rotating schedule. The stated starting pay range is $17.28–$20.00 per hour, with growth potential up to $25.77 per hour. Compensation is reviewed individually and reflects experience, job-related skills, education, certifications, geographic location, and internal equity. Reporting to the Branch Manager, Personal Bankers provide customer service and process banking transactions, including deposits, withdrawals, check cashing, money orders, cashier’s or travelers checks, loan and credit card payments, savings bond requests, and cash advances. They assist customers in person and by telephone, build and maintain customer relationships, understand the Bank’s products and services, and present relevant services to meet customers’ financial needs. As Personal Bankers gain experience and advance, Personal Bankers III and IV provide a broader range of banking services, with an emphasis on developing, building, and retaining relationships with customers who have basic deposit and lending needs. Personal Bankers III process routine and complex teller transactions accurately and efficiently, may have vault cash and ATM responsibilities, and contribute to sales growth by discussing customers’ financial needs and goals and recommending solutions. The position is performed in a general office environment with generally pleasant and comfortable surroundings. Moderate lifting of up to 35 pounds is required, along with moderate reaching, walking, sitting, and standing.

Requirements

High school diploma or equivalent GED; an exception is noted for high school branch tellers.
One year of experience in retail banking, lending, sales, customer service, and/or cash handling.
Excellent customer service skills.
Outgoing, assertive, confident, and enthusiastic personality.
Strong multitasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Dependable, flexible, professional, calm under pressure, and a team player.
Ability to work with little supervision.
Ability to meet the physical requirements of moderate lifting up to 35 pounds and moderate reaching, walking, sitting, and standing.

Nice To Haves

Previous teller and/or cash-handling skills are helpful.

Responsibilities

Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
Process customer transactions efficiently and accurately in a fast-paced environment, maintain a balanced cash drawer, and follow Bank policies and procedures.
Maintain an acceptable cash-balancing record.
Generate new business and expand relationships with current customers by cross-selling products and services and using High Definition Banking techniques.
Follow customer follow-up procedures and guidelines when opening new accounts.
Build customer loyalty through relationship development and exceptional customer service.
Respond to customer inquiries and concerns by researching solutions or referring matters to the appropriate staff or department.
Perform end-of-day activities, including branch proof.
Remove, count, and balance cash within ATMs, recyclers, and night depositories.
Prepare Currency Transaction Reports and other reports required by law or regulation, and comply with regulatory requirements and Bank policies and procedures.
Maintain and follow safety and security policies and procedures.
Use the Bank’s Customer Relationship Management tool to manage customer relationships and make referrals.
Attend training courses and workshops to improve product knowledge and customer service skills.
Attend functions and community events as required to enhance the Bank’s image and presence in the market area.
Work a rotating Saturday schedule as assigned.
May train for other functions within the Personal Banker area.
Assume additional responsibilities as assigned.
For Personal Banker III and IV roles, provide a full range of banking services focused on developing and retaining customer relationships.
For Personal Banker III roles, process routine and complex teller transactions and potentially handle vault cash and ATM responsibilities.
Engage customers in conversations about their financial needs and goals and recommend solutions.