Personal Banker (Teller)- Portland Branch

Skowhegan Savings Bank•Portland, ME

3d•Onsite

About The Position

Skowhegan Savings Bank is hiring a full-time Personal Banker for its Portland Branch. This is an onsite position with a Monday–Friday schedule and rotating Saturdays as assigned. The hourly pay range is $19.00 to $22.00, with growth potential up to $28.35 per hour. Reporting to the Branch Manager, the Personal Banker provides customer service by processing banking transactions, assisting customers in person and by telephone, and building customer relationships. The role requires knowledge of the Bank’s products and services and presenting appropriate options to meet customers’ financial needs. As Personal Bankers progress and gain experience, Personal Bankers III and IV provide a broader range of banking services and focus on developing and retaining customer relationships. Personal Banker III duties include processing routine and complex teller transactions and may include vault cash and ATM responsibilities.

Requirements

High school diploma or equivalent GED required, except for high school branch tellers.
One year of experience in retail banking, lending, sales, customer service, and/or cash handling.
Excellent customer service skills.
Outgoing, assertive, confident, and enthusiastic personality.
Strong multitasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Dependable, flexible, professional, and a team player; able to remain calm under pressure.
Ability to work with little supervision.

Nice To Haves

Previous teller and/or cash-handling skills are helpful.

Responsibilities

Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
Process customer transactions accurately and efficiently while maintaining a balanced cash drawer and following Bank policies and procedures.
Maintain an acceptable cash-balancing record.
Generate new business and expand relationships with existing customers by cross-selling Bank products and services and using High Definition Banking techniques.
Follow required customer follow-up procedures when opening new accounts.
Build customer loyalty through relationship development and exceptional customer service.
Respond to customer inquiries and concerns by researching solutions or referring matters to the appropriate staff or department.
Perform end-of-day activities, including branch proof.
Remove deposits from, count, and balance cash within ATMs, recyclers, and night depositories.
Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with regulatory requirements and Bank policies and procedures.
Follow safety and security policies and procedures.
Use the Bank’s Customer Relationship Management tool to manage relationships and make appropriate referrals.
Attend training courses and workshops to develop product knowledge and customer service skills.
Attend functions and community events as required to enhance the Bank’s image and presence in the market area.
Work a rotating Saturday schedule as assigned.
Train for other functions within the Personal Banker area as needed.
Assume additional responsibilities as assigned.