Personal Banker (Teller)- Skowhegan Branch

Skowhegan Savings Bank•Skowhegan, ME

16h•Onsite

About The Position

Skowhegan Savings Bank is hiring a full-time Personal Banker for its Main Office in Skowhegan. The position works 37.5–40 hours per week, Monday through Friday, with some rotating Saturday hours. The hiring range is $17.25–$20.00 per hour, with growth potential up to $25.77 per hour. Reporting to the Branch Manager, Personal Bankers provide customer service and process transactions including deposits, withdrawals, check cashing, money orders, cashier’s or travelers checks, loan and credit card payments, savings bond requests, and cash advances. They assist customers in person and by telephone, build customer relationships, and explain bank products and services that may meet customers’ financial needs. More experienced Personal Bankers provide a broader range of banking services, process routine and complex teller transactions, and help develop and retain customer relationships. The work takes place in a general office environment. Physical requirements include moderate lifting up to 35 pounds and moderate reaching, walking, sitting, and standing.

Requirements

High school diploma or equivalent GED; an exception applies for a high school branch teller.
One year of experience in retail banking, lending, sales, customer service, and/or cash handling.
Excellent customer service skills.
Strong multitasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Dependability, flexibility, and the ability to work as a team player.
Professional demeanor and ability to remain calm under pressure.
Ability to work with little supervision.
Ability to meet the physical requirements, including moderate lifting up to 35 pounds and moderate reaching, walking, sitting, and standing.

Nice To Haves

Previous teller and/or cash-handling skills are helpful.
Outgoing, assertive, confident, and enthusiastic personality.

Responsibilities

Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
Process customer transactions efficiently and accurately in a fast-paced environment while balancing the cash drawer and following bank policies and procedures.
Maintain an acceptable cash-balancing record.
Generate new business and expand existing customer relationships by cross-selling bank products and services and using High Definition Banking techniques.
Follow customer follow-up procedures and guidelines when opening new accounts.
Build customer loyalty through relationship development and exceptional service.
Research customer inquiries and concerns, identify positive solutions, or refer matters to appropriate staff or departments.
Learn and perform end-of-day activities, including branch proof.
Remove, count, and balance cash in ATMs, recyclers, and night depositories.
Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with applicable regulations, bank policies, and procedures.
Follow safety and security policies and procedures.
Use the Bank’s Customer Relationship Management tool to manage customer relationships and make referrals.
Attend training courses and workshops to develop product knowledge and customer service skills.
Attend functions and community events as required to enhance the Bank’s image and presence in the market area.
Work a rotating Saturday schedule as assigned.
Train for other functions within the Personal Banker area as needed.
Assume additional responsibilities as assigned.