Teller/Personal Banker

Citizens Alliance Bank•Seeley Lake, MT

About The Position

The Teller/Personal Banker coordinates professional and knowledgeable assistance to customers, responds to calls and inquiries, handles daily transactions, and performs personal banking and new-account functions in accordance with Bank policies and procedures. The role requires flexibility in meeting the needs of customers, team members, and departments, and serves as an advocate for the Bank by promoting its products, services, and brand. Position level is based on years of service, education or equivalent experience, knowledge, and skill set. The position processes teller transactions, assists with end-of-day processing and check imaging, provides account information, opens deposit accounts, resolves account issues, and helps customers access and manage banking products and services. It also supports customer relationship development through product education, sales, customer outreach, and service to retail and business deposit accounts. The Teller/Personal Banker follows applicable banking laws and regulations, including BSA/AML requirements, and Bank policies and procedures. The role requires regular attendance and punctuality, maintaining confidentiality, and occasional travel for trade and industry schools or seminars. It may require installing a Multi-Factor Authentication app on a personal mobile device. The position description may be revised and is not a contract for employment.

Requirements

High school diploma or GED.
Continuing education to maintain job knowledge.
Ability to perform the essential functions satisfactorily, with reasonable accommodations available where applicable.
Ability to maintain confidentiality regarding sensitive customer and proprietary information.
Ability to remain standing or stationary for 50% of the time.
Ability to occasionally lift 30 pounds.
Regular attendance and punctuality.
Ability to comply with applicable laws, regulations, guidance, and Bank policies and procedures.
May be required to install a Multi-Factor Authentication app on a personal mobile device.

Nice To Haves

One to three years of banking experience.
One to three years of administrative or customer service experience.
Proficiency in Microsoft Office Suite.

Responsibilities

Process teller transactions, including verifying incoming cash, accurately disbursing cash, and accepting deposits and payments.
Assist with end-of-day processing and check imaging, checking work for accuracy before submission.
Provide account information, answer customer inquiries and requests, and complete telephone transfers in accordance with Bank policies and procedures.
Open deposit accounts, resolve problems, and show customers how to access and manage their products and services.
Use effective selling techniques to promote products and services, generate customer interest, and encourage customer action.
Identify potential customers through interviewing and actively pursue prospective customers.
Conduct customer contact and complete required documentation in compliance with Bank policy and banking regulations.
Service retail and business deposit accounts and promote additional products and services.
Act as a liaison between customers and the Bank, using knowledge of Bank products and services to build long-term customer relationships.
Contact existing customers and maintain ongoing contact to cultivate customer relationships.
Maintain knowledge of customers’ financial needs and the Bank’s available products and services.
Answer phones and complete telephone requests.
Collaborate with the Operations Help Desk to resolve complex account inquiries.
Verify account balances, provide account information, and print copies of account items or statements.
Maintain knowledge of Internal Service Standards and procedures for the department and related departments.
Read, interpret, and apply relevant policies, procedures, and operating manuals.
Maintain confidentiality of sensitive customer and proprietary information.
Attend work regularly and punctually and travel to trade and industry schools or seminars as needed.
Comply with applicable federal and state laws, regulations, guidance, and Bank policies and procedures, including BSA/AML requirements.
Perform other duties as assigned and requested.
Exemplify and follow the Bank’s core values.