Personal Banker II (Teller)- Kingfield Branch

Skowhegan Savings Bank•Kingfield, ME

7h•$18 - $26•Onsite

About The Position

Skowhegan Savings Bank is hiring a full-time Personal Banker II for its Kingfield team. The position works 37.5–40 hours per week, Monday through Friday, with rotating Saturday hours. The advertised pay range is $18.00–$22.00 per hour, with growth potential up to $25.77 per hour. Reporting to the Branch Manager, the Personal Banker provides customer service by processing banking transactions and assisting customers in person and by telephone. The role builds and maintains customer relationships, develops knowledge of the Bank’s products and services, and presents relevant options to address customers’ financial needs. Duties also include account opening and follow-up, cash balancing, branch and ATM-related activities, compliance and security procedures, customer referrals, and community participation. The position may include mentoring less experienced tellers and training for other Personal Banker functions.

Requirements

High school diploma or equivalent GED; an exception is noted for a high school branch teller.
At least two years of Personal Banker experience and/or relevant experience in retail banking, lending, sales, customer service, or cash handling.
Excellent customer service skills.
Outgoing, assertive, confident, and enthusiastic personality.
Strong multitasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Dependable, flexible, professional, calm under pressure, and a team player.
Ability to work with little supervision.

Nice To Haves

Previous teller and/or cash-handling skills are helpful.

Responsibilities

Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
Process customer transactions efficiently and accurately, maintain a balanced cash drawer, and follow Bank policies and procedures.
Maintain an acceptable cash-balancing record.
Generate new business and expand current customer relationships by cross-selling Bank products and services and using High Definition Banking techniques.
Follow High Definition Banking customer follow-up procedures and guidelines when opening new accounts.
Build customer loyalty through relationship development and exceptional customer service.
Research customer inquiries and concerns, identify positive solutions, or refer them to appropriate staff or departments.
Perform end-of-day activities, including branch proof.
Remove deposits from, count, and balance cash within ATMs, recyclers, and night depositories.
Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with regulatory requirements and Bank policies and procedures.
Maintain and follow safety and security policies and procedures.
Use the Bank’s Customer Relationship Management tool to manage customer relationships and make appropriate referrals.
Attend training courses and workshops to improve product knowledge and customer service skills.
Attend functions and community events as required to enhance the Bank’s image and presence in the market area.
Work rotating Saturday hours as assigned.
Train for other functions within the Personal Banker area as needed.
Assume additional responsibilities as assigned.
Open standard new accounts and provide appropriate follow-up to relevant departments.
Open and close Safe Deposit Boxes and process CD renewals.
Mentor less experienced tellers and assist with balancing problems.
Order supplies.
Complete Banking Today and Legal Foundations of Banking through the Center for Financial Training and Education Alliance (CFTEA).
Demonstrate proficiency in electronic and mobile banking products and applications.