Personal Banker (Teller)- Skowhegan Branch
About The Position
Skowhegan Savings Bank is hiring a full-time Personal Banker for its Main Office in Skowhegan. The position is 37.5–40 hours per week, Monday through Friday, with some Saturday hours on a rotating schedule. The hourly pay range is $17.25 to $20.00, with growth potential up to $25.77 per hour. Reporting to the Branch Manager, Personal Bankers provide customer service and process banking transactions, including deposits, withdrawals, check cashing, money orders, cashier’s or travelers checks, loan and credit card payments, savings bond requests, and cash advances. They assist customers in person and by telephone, build customer relationships, and explain bank products and services that may meet customers’ financial needs. As they gain experience, Personal Bankers III and IV provide a broader range of banking services, focusing on developing and retaining customer relationships for customers with basic deposit and lending needs. Personal Bankers III also process routine and complex teller transactions and may have vault cash and ATM responsibilities. They contribute to sales growth by discussing customers’ financial needs and goals and recommending solutions.
Requirements
- High school diploma or equivalent GED; an exception is noted for a high school branch teller.
- One year of experience in retail banking, lending, sales, customer service, and/or cash handling.
- Excellent customer service skills.
- Previous teller and/or cash-handling skills are helpful.
- Outgoing, assertive, confident, and enthusiastic personality.
- Strong multitasking and communication skills.
- Excellent organizational skills and attention to detail.
- Demonstrated personal computer literacy.
- Dependable, flexible, professional, calm under pressure, and a team player.
- Ability to work with little supervision.
Nice To Haves
- Previous teller and/or cash-handling skills.
Responsibilities
- Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
- Process customer transactions accurately and efficiently in a fast-paced environment, balance the cash drawer, and follow bank policies and procedures.
- Maintain an acceptable cash-balancing record.
- Generate new business and expand current customer relationships by cross-selling products and services and using High Definition Banking techniques.
- Follow High Definition Banking customer follow-up procedures and guidelines when opening new accounts.
- Build customer loyalty through strong relationships and exceptional customer service.
- Research customer inquiries and concerns, identify solutions, or refer them to the appropriate staff or department.
- Perform end-of-day activities, including branch proof.
- Remove, count, and balance cash within ATMs, recyclers, and night depositories.
- Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with regulatory requirements and bank policies and procedures.
- Follow safety and security policies and procedures.
- Use the Bank’s Customer Relationship Management tool to manage customer relationships and make referrals.
- Attend training courses and workshops to improve product knowledge and customer service skills.
- Attend functions and community events to enhance the bank’s image and presence in the market area as required.
- Work a rotating Saturday schedule as assigned.
- May train for other functions within the Personal Banker area.
- Assume additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
