Personal Banker II (Teller)- Kingfield Branch

Skowhegan Savings Bank•Kingfield, ME

11d

About The Position

Skowhegan Savings Bank is hiring a full-time Personal Banker II for its Kingfield team. Reporting to the Branch Manager, the Personal Banker provides customer service by processing banking transactions and assisting customers in person and by phone. The role builds and maintains customer relationships, explains bank products and services, and presents options suited to customers’ financial needs. The stated hiring range is $18.00–$22.00 per hour, with growth potential up to $25.77 per hour. The position works 37.5–40 hours per week, Monday through Friday, with rotating Saturday hours as assigned. The working environment is a general office environment. Physical requirements include moderate lifting up to 35 pounds and moderate reaching, walking, sitting, and standing. The Personal Banker II performs routine and complex teller duties, supports account opening and follow-up, and completes branch and cash-related procedures. The position also supports sales and customer relationship efforts, regulatory compliance, branch safety and security, and training. Additional responsibilities may be assigned, and the employee may train for other functions within the Personal Banker area.

Requirements

High school diploma or equivalent GED required, except for high school branch teller roles.
At least two years of Personal Banker experience and/or relevant experience in retail banking, lending, sales, customer service, or cash handling.
Excellent customer service skills.
Strong multitasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Dependable, flexible, professional, and able to work as a team player and remain calm under pressure.
Ability to work with little supervision.
Moderate lifting up to 35 pounds; moderate reaching, walking, sitting, and standing.

Nice To Haves

Previous teller and/or cash-handling skills are helpful.
Successful completion of Banking Today and Legal Foundations of Banking through the Center for Financial Training and Education Alliance (CFTEA).
Demonstrated proficiency in electronic and mobile banking products and applications.
Outgoing, assertive, confident, and enthusiastic personality.

Responsibilities

Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
Process customer transactions efficiently and accurately, maintain a balanced cash drawer, and follow bank policies and procedures.
Maintain an acceptable cash-balancing record.
Generate new business and expand customer relationships by cross-selling bank products and services and using High Definition Banking techniques.
Follow High Definition Banking customer follow-up procedures and guidelines when opening new accounts.
Build customer loyalty through relationship development and exceptional service.
Research customer inquiries and concerns, identify positive solutions, or refer issues to the appropriate staff or department.
Perform end-of-day activities, including branch proof.
Remove, count, and balance cash within ATMs, recyclers, and night depositories.
Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with regulatory requirements and bank policies and procedures.
Maintain and follow safety and security policies and procedures.
Use the Bank’s Customer Relationship Management tool to manage customer relationships and make referrals.
Attend training courses and workshops to develop product knowledge and customer service skills.
Attend functions and community events as required to enhance the Bank’s image and presence in the market area.
Work assigned rotating Saturday hours.
Open standard new accounts and provide appropriate follow-up to relevant departments.
Open and close Safe Deposit Boxes and process CD renewals.
Mentor less experienced tellers and assist with balancing problems.
Order supplies.
Assume additional responsibilities as assigned.