Personal Banker II (Teller)- Jackman Branch

Skowhegan Savings Bank•Jackman, ME

4d•Onsite

About The Position

Skowhegan Savings Bank is hiring a Personal Banker II for its Jackman branch. This onsite position is scheduled Monday through Friday for 32.5–37 hours per week and includes a rotating Saturday schedule as assigned. The role reports to the Branch Manager and provides customer service through accurate transaction processing, customer assistance, and relationship building. Personal Bankers understand the Bank’s products and services and present relevant options to meet customers’ financial needs. The position may also train for other functions within the Personal Banker area and take on additional responsibilities as assigned. Compensation is $18.00 to $22.00 per hour at hire, with growth potential up to $25.77 per hour. The working environment is a general office environment with generally pleasant and comfortable physical surroundings. Moderate lifting up to 35 pounds, as well as moderate reaching, walking, sitting, and standing, is required.

Requirements

High school diploma or equivalent GED; an exception applies to high school branch tellers.
At least two years of Personal Banker experience and/or relevant experience in retail banking, lending, sales, customer service, or cash handling.
Excellent customer service skills.
Previous Teller and/or cash-handling skills are helpful.
Outgoing, assertive, confident, and enthusiastic personality.
Strong multitasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Dependable, flexible, professional, calm under pressure, and able to work as part of a team.
Ability to work with little supervision.
Successful completion of Banking Today and Legal Foundations of Banking through the Center for Financial Training and Education Alliance (CFTEA).
Demonstrated proficiency in electronic and mobile banking products and applications.

Nice To Haves

Previous Teller and/or cash-handling skills are helpful.

Responsibilities

Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
Process customer transactions efficiently and accurately, maintain a balanced cash drawer, and follow Bank policies and procedures.
Maintain an acceptable cash-balancing record.
Generate new business and expand relationships with current customers by cross-selling products and services and using High Definition Banking techniques.
Follow customer follow-up procedures and guidelines when opening new accounts.
Build customer loyalty through relationship development and exceptional service.
Research customer inquiries and concerns, identify positive solutions, or refer matters to appropriate staff or departments.
Perform end-of-day activities, including branch proof.
Remove, count, and balance cash from ATMs, recyclers, and night depositories.
Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with regulatory requirements and Bank policies and procedures.
Maintain adherence to safety and security policies and procedures.
Use the Bank’s Customer Relationship Management tool to manage customer relationships and make referrals.
Attend training courses and workshops to advance product knowledge and customer service skills.
Attend functions and community events as required to enhance the Bank’s image and presence in the market area.
Open standard new accounts and provide appropriate follow-up to relevant departments.
Open and close Safe Deposit Boxes and process CD renewals.
Mentor less experienced Tellers and assist with balancing problems.
Order supplies.
Assume additional responsibilities as assigned.