Personal Banker II (Teller)- Jackman Branch
About The Position
Skowhegan Savings Bank is hiring a Personal Banker II for its Jackman branch. The position is onsite and scheduled for 32.5–37 hours per week, Monday through Friday, with rotating Saturdays as assigned. The advertised pay is $18.00–$22.00 per hour, with growth potential up to $25.77 per hour. Reporting to the Branch Manager, the Personal Banker provides customer service by processing banking transactions and assisting customers in person and by telephone. The role builds and maintains customer relationships, understands the Bank’s products and services, and presents relevant services to meet customers’ financial needs. It also includes account opening and maintenance, cash balancing, end-of-day activities, compliance and security duties, customer referrals, and mentoring less experienced tellers.
Requirements
- High school diploma or equivalent GED; an exception applies for high school branch tellers.
- At least two years of Personal Banker experience and/or relevant experience in retail banking, lending, sales, customer service, or cash handling.
- Excellent customer service skills.
- Strong multitasking and communication skills.
- Excellent organizational skills and attention to detail.
- Demonstrated personal computer literacy.
- Dependability, flexibility, professionalism, a team-oriented approach, and the ability to remain calm under pressure.
- Ability to work with little supervision.
- Ability to lift up to 35 pounds and perform moderate reaching, walking, sitting, and standing.
Nice To Haves
- Previous teller and/or cash-handling skills are helpful.
Responsibilities
- Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
- Process customer transactions efficiently and accurately, maintain a balanced cash drawer, and follow Bank policies and procedures.
- Maintain an acceptable cash-balancing record.
- Generate new business and expand existing customer relationships by cross-selling products and services and using High Definition Banking techniques.
- Follow customer follow-up procedures and guidelines when opening new accounts.
- Build customer loyalty through relationship development and exceptional customer service.
- Research and respond to customer inquiries and concerns, identify solutions, or refer issues to the appropriate staff or department.
- Perform end-of-day activities, including branch proof.
- Remove, count, and balance cash in ATMs, recyclers, and night depositories.
- Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with applicable regulations and Bank policies and procedures.
- Follow safety and security policies and procedures.
- Use the Bank’s Customer Relationship Management tool to manage customer relationships and make referrals.
- Attend training courses and workshops to advance product knowledge and customer-service skills.
- Attend functions and community events as required to enhance the Bank’s image and presence in the market area.
- Work rotating Saturdays as assigned.
- Train for other functions within the Personal Banker area as needed.
- Assume additional responsibilities as assigned.
- Open standard new accounts and provide appropriate follow-up to relevant departments; open and close Safe Deposit Boxes; and process CD renewals.
- Mentor less experienced tellers and assist them with balancing problems.
- Order supplies.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
