Personal Banker (Teller)- Portland Branch
About The Position
Skowhegan Savings Bank is hiring a full-time Personal Banker for its Portland Branch. The role is onsite, with a Monday–Friday schedule and rotating Saturdays as assigned. Compensation is $19.00–$22.00 per hour, with growth potential up to $28.35 per hour. Reporting to the Branch Manager, Personal Bankers provide customer service by processing banking transactions and assisting customers in person and by telephone. They build and maintain customer relationships, understand the Bank’s products and services, and present options that address customers’ financial needs. As Personal Bankers gain experience, Personal Banker III and IV roles handle a broader range of banking services and focus on developing and retaining customer relationships. Personal Banker III duties include routine and complex teller transactions and may include vault cash and ATM responsibilities.
Requirements
- High school diploma or equivalent GED; an exception applies to high school branch tellers.
- One year of experience in retail banking, lending, sales, customer service, and/or cash handling.
- Excellent customer service skills.
- Outgoing, assertive, confident, and enthusiastic personality.
- Strong multitasking and communication skills.
- Excellent organizational skills and attention to detail.
- Demonstrated personal computer literacy.
- Dependable, flexible, professional, and able to work as a team player and remain calm under pressure.
- Ability to work with little supervision.
Nice To Haves
- Previous teller and/or cash-handling skills are helpful.
Responsibilities
- Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
- Process customer transactions efficiently and accurately while maintaining a balanced cash drawer and following Bank policies and procedures.
- Maintain an acceptable cash-balancing record.
- Generate new business and expand relationships with existing customers by cross-selling products and services and using High Definition Banking (HDB) techniques.
- Follow HDB customer follow-up procedures and guidelines when opening new accounts.
- Build customer loyalty through relationship development and exceptional customer service.
- Respond to customer inquiries and concerns by researching solutions or referring them to appropriate staff or departments.
- Perform end-of-day activities, including branch proof.
- Remove, count, and balance cash within ATMs, recyclers, and night depositories.
- Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with applicable requirements, Bank policies, and procedures.
- Follow safety and security policies and procedures.
- Use the Bank’s Customer Relationship Management tool to manage customer relationships and make referrals.
- Attend training courses and workshops to develop product knowledge and customer service skills.
- Attend functions and community events as required to enhance the Bank’s image and presence in the market area.
- Work rotating Saturdays as assigned.
- May train for other functions within the Personal Banker area.
- Assume additional responsibilities as assigned.
- For advanced Personal Banker III and IV roles, provide a full range of banking services, develop and retain customer relationships, and, for Personal Banker III, process routine and complex teller transactions; vault cash and ATM responsibilities may also apply.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
