Personal Banker (Teller)- Jackman Branch

Skowhegan Savings Bank•Jackman, ME

About The Position

Skowhegan Savings Bank is hiring a full-time Personal Banker for its Jackman Branch. The role is scheduled Monday through Friday, with some Saturday hours, and pays $17.28 to $20.00 per hour, with growth potential up to $25.77 per hour. Compensation is reviewed individually based on experience, job-related skills, education, certifications, geographic location, and internal equity. Reporting to the Branch Manager, the Personal Banker processes customer transactions and provides assistance in person and by telephone. The role builds and maintains customer relationships, understands the Bank’s products and services, and presents suitable services to address customers’ financial needs. As Personal Bankers gain experience, Personal Bankers III and IV may provide a broader range of banking services, develop and retain customer relationships, process routine and complex teller transactions, and take on vault cash or ATM responsibilities. The position works in a general office environment. The physical requirements include moderate lifting up to 35 pounds and moderate reaching, walking, sitting, and standing.

Requirements

High school diploma or equivalent GED; an exception is noted for high school branch tellers.
One year of experience in retail banking, lending, sales, customer service, and/or cash handling.
Excellent customer service skills.
Strong multitasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Dependable, flexible, professional, calm under pressure, and able to work as a team player.
Ability to work with little supervision.

Nice To Haves

Previous teller and/or cash-handling skills.
Outgoing, assertive, confident, and enthusiastic personality.

Responsibilities

Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
Process customer transactions efficiently and accurately in a fast-paced environment, maintain a balanced cash drawer, and follow Bank policies and procedures.
Maintain an acceptable cash-balancing record.
Generate new business and expand relationships with current customers by cross-selling Bank products and services and using High Definition Banking techniques.
Follow High Definition Banking customer follow-up procedures and guidelines when opening new accounts.
Build customer loyalty through relationship development and exceptional customer service.
Research customer inquiries and concerns, identify positive solutions, or refer them to the appropriate staff or department.
Perform end-of-day activities, including branch proof.
Remove, count, and balance cash within ATMs, recyclers, and night depositories.
Prepare Currency Transaction Reports and other reports required by law or regulation, and comply with regulatory requirements and Bank policies and procedures.
Follow safety and security policies and procedures.
Use the Bank’s Customer Relationship Management tool to manage customer relationships and make necessary referrals.
Attend training courses and workshops to advance product knowledge and customer service skills.
Attend functions and community events as required to enhance the Bank’s image and presence in the market area.
Work a rotating Saturday schedule as assigned.
May train for other functions within the Personal Banker area and assume additional responsibilities as assigned.