Personal Banker (Teller)- Kingfield Branch

Skowhegan Savings Bank•Kingfield, ME

3d•Onsite

About The Position

Skowhegan Savings Bank is hiring a full-time Personal Banker for its Kingfield Branch. This role provides customer service while processing banking transactions, assisting customers in person and by telephone, building and maintaining customer relationships, and presenting relevant bank products and services to meet customers’ financial needs. The position reports to the Branch Manager. The schedule is Monday through Friday, with some Saturday hours on a rotating basis. The stated pay range is $17.28–$20.00 per hour, with growth potential up to $25.77 per hour. Compensation is reviewed individually and reflects experience, job-related skills, education, certifications, geographic location, and internal equity. As the role advances with experience, Personal Bankers III and IV provide a broader range of banking services, focusing on developing and retaining customer relationships for customers with basic deposit and lending needs. Personal Bankers III also process routine and complex teller transactions and may have vault cash and ATM responsibilities.

Requirements

High school diploma or equivalent GED required, except for high school branch teller positions.
At least one year of experience in retail banking, lending, sales, customer service, and/or cash handling.
Excellent customer service skills.
Strong multitasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Dependable, flexible, professional, and able to work as a team player and remain calm under pressure.
Ability to work with little supervision.
Ability to lift up to 35 pounds and perform moderate reaching, walking, sitting, and standing.

Nice To Haves

Previous teller and/or cash-handling skills are helpful.
Outgoing, assertive, confident, and enthusiastic personality.

Responsibilities

Greet customers and create a welcoming, customer-focused environment using the bank’s Integrity Customer Service principles.
Process customer transactions efficiently and accurately, maintain a balanced cash drawer, and follow bank policies and procedures.
Maintain an acceptable cash-balancing record.
Generate new business and expand existing customer relationships by cross-selling bank products and services and using High Definition Banking techniques.
Follow customer follow-up procedures and guidelines when opening new accounts.
Build customer loyalty through relationships and exceptional customer service.
Research customer inquiries and concerns, identify positive solutions, or refer issues to appropriate staff or departments.
Perform end-of-day activities, including branch proof.
Remove, count, and balance cash within ATMs, recyclers, and night depositories.
Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with applicable requirements and bank policies and procedures.
Follow safety and security policies and procedures.
Use the bank’s Customer Relationship Management tool to manage customer relationships and make referrals.
Attend training courses and workshops to develop product knowledge and customer service skills.
Attend functions and community events as required to enhance the bank’s image and presence in the market area.
Work rotating Saturday hours as assigned.
May train for other functions within the Personal Banker area and assume additional responsibilities as assigned.
For Personal Banker III and IV roles, provide a full range of banking services with an emphasis on developing, building, and retaining customer relationships.
For Personal Banker III roles, process routine and complex teller transactions and potentially take on vault cash and ATM responsibilities.