Personal Banker (Teller)- Kingfield Branch

Skowhegan Savings Bank•Kingfield, ME

4d•$17 - $26•Onsite

About The Position

Skowhegan Savings Bank is hiring a full-time Personal Banker for its Kingfield Branch. The position is scheduled for 37.5–40 hours per week, Monday through Friday, with some Saturday hours. The stated hiring rate is $17.28–$20.00 per hour, with growth potential up to $25.77 per hour. Compensation is reviewed individually based on experience, job-related skills, education, certifications, geographic location, and internal equity. Reporting to the Branch Manager, the Personal Banker provides customer service and processes banking transactions, including deposits, withdrawals, check cashing, money orders, cashier’s or travelers checks, loan and credit-card payments, savings-bond requests, and cash advances. The role also assists customers in person and by telephone, builds and maintains customer relationships, and presents relevant bank products and services to address customers’ financial needs. The position’s duties include maintaining accurate transactions and cash balances, supporting end-of-day and branch-proof activities, handling cash for ATMs and other deposit equipment, preparing required regulatory reports, and following bank policies and safety and security procedures. Personal Bankers use the Bank’s Customer Relationship Management tool, participate in training, and may attend community events. The posting also describes potential career growth into Personal Banker III and IV roles, which provide a broader range of banking services and place additional emphasis on developing and retaining customer relationships.

Requirements

High school diploma or equivalent GED; an exception is noted for a high school branch teller.
One year of experience in retail banking, lending, sales, customer service, and/or cash handling.
Excellent customer service skills.
Strong multitasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Dependable, flexible, professional, and able to work as a team player and remain calm under pressure.
Ability to work with little supervision.

Nice To Haves

Previous teller and/or cash-handling skills are helpful.
Outgoing, assertive, confident, and enthusiastic personality.

Responsibilities

Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
Process customer transactions accurately and efficiently while maintaining a balanced cash drawer and following bank policies and procedures.
Maintain an acceptable cash-balancing record.
Generate new business and expand existing customer relationships by cross-selling bank products and services and using High Definition Banking techniques.
Follow customer follow-up procedures and guidelines when opening new accounts.
Build customer loyalty through relationship development and exceptional customer service.
Research and respond to customer inquiries and concerns, identify positive solutions, or refer matters to the appropriate staff or department.
Perform end-of-day activities, including branch proof.
Remove deposits from, count, and balance cash within ATMs, recyclers, and night depositories.
Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with applicable requirements and bank procedures.
Follow safety and security policies and procedures.
Use the Bank’s Customer Relationship Management tool to manage customer relationships and make referrals.
Attend training courses and workshops to advance product knowledge and customer service skills.
Attend assigned functions and community events to enhance the Bank’s image and presence in the market area.
Work a rotating Saturday schedule as assigned.
May train for other functions within the Personal Banker area.
Assume additional responsibilities as assigned.