Teller Jobs

About The Position

Requirements

• Prior experience is not required.
• No university or college degree, high school diploma, GED, or significant experience or product knowledge is typically required to perform the primary duties.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate customer focus by prioritizing customer needs and satisfaction and using that information to create customized customer solutions.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No required certifications or licenses.
• No required or preferred language assessments.

Nice To Haves

• Accountability
• Banking
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Accuracy and attention to detail
• Addressing customer needs
• Banking products
• Digital awareness
• Effective communications
• Fraud detection and prevention
• Managing multiple priorities
• Matrix management
• Problem solving
• Understanding customer needs

Responsibilities

• Identify opportunities through meaningful conversations with customers and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet customer needs.
• Educate customers about options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave, depending on eligibility
• Up to 11 paid holidays each year, depending on eligibility
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service