Teller

KeyBank • Augusta, ME

13d • $18 - $23 • Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients at a branch, assisting with account transactions and servicing needs, and identifying and resolving client issues. Through client conversations, you listen for financial wellness needs and connect clients with a Banker for deeper financial conversations. You help clients move forward in their financial journey while delivering a welcoming, accurate, and secure banking experience.

The role performs teller functions, maintains knowledge of products, fees, and policies, follows compliance, audit, and security procedures, and participates in branch huddles and end-of-day debriefs. The position is based at the branch at 23 Whitten Road in Augusta, Maine. Saturday work may be directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Ability to use sound judgment with clients and transactions and be knowledgeable about clients’ accounts and banking relationships.
• Strong sales and service skills, including presenting products and services and educating clients about available access channels such as ATMs, online banking, and telephone banking.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to manage client accounts and process transactions accurately and securely.
• Ability to educate clients about financial wellness and direct them to appropriate resources or bank services.
• Ability to accurately process cash transactions, including deposits and withdrawals, and balance cash drawers.
• Ability to maintain accurate and organized transaction records.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures.
• Ability to identify financial needs and promote relevant banking products and services.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.
• Ability to meet the physical demands of prolonged standing, frequent hand use and reaching, occasional bending, and lifting up to 30 pounds.

Nice To Haves

• Notary license.

Responsibilities

• Deliver a strong client experience by being present and welcoming with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Assist clients with financial goals and objectives using financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Maintain current knowledge of product guides, fees, policies, and offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Perform other duties as assigned.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for a list of benefits linked in the job posting; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED