Part-Time Teller (20 Hours), Rego Park Branch
About The Position
The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day delivery of client-facing services and processing transactions in coordination with the Customer Service function. The role's overall objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions. Fulfilling clients’ needs while providing an exceptional client experience is expected of all employees and is measured using specific metrics. The role also requires careful risk assessment and compliance with applicable laws, rules, regulations, and policies, along with sound ethical judgment and transparent escalation, management, and reporting of control issues. Other job-related duties may be assigned as required.
Requirements
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
- High school diploma or equivalent.
Nice To Haves
- Previous relevant experience preferred.
Responsibilities
- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
- Perform efficient and accurate banking transactions, including managing the branch cash supply, handling incoming and outgoing cash deposits, and maintaining branch vault cash.
- Identify referral opportunities for new products and services based on clients’ financial goals.
- Educate clients on Citi digital and self-service opportunities.
- Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
- Meet client needs, manage client issues and concerns, and escalate them as needed.
- Maintain working knowledge of client accounts and new and existing products and services.
- Assess risk in business decisions, safeguard the firm's reputation and assets, comply with laws, rules, regulations, and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off, including vacation and sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
