Part-Time Teller (20 Hours), Sunnyvale Branch
About The Position
The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day delivery of client-facing services and transaction processing, in coordination with the Customer Service function. The objective is to provide high-quality customer service and help generate branch revenue by delivering optimal solutions. The role serves as the first point of contact for Citi clients, handles banking transactions and cash, identifies opportunities to refer clients to products and services, and educates clients about digital and self-service options. The Teller is expected to meet client needs, manage concerns, follow bank policies and regulatory procedures, and assess and escalate risks appropriately. Other job-related duties may be assigned as required.
Requirements
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
- High school diploma or equivalent.
Nice To Haves
- Previous relevant experience preferred.
Responsibilities
- Serve as the first point of contact for Citi clients and provide friendly, efficient customer service.
- Perform accurate banking transactions, manage the branch cash supply, process incoming and outgoing cash deposits, and maintain branch vault cash.
- Identify referral opportunities for products and services based on clients’ financial goals.
- Educate clients about Citi’s digital and self-service opportunities.
- Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
- Ensure client needs are met, manage client issues and concerns, and escalate them as needed.
- Maintain working knowledge of client accounts and new and existing products and services.
- Provide an exceptional client experience and meet specific performance metrics.
- Assess risk in business decisions, comply with applicable laws and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
Benefits
- Medical, dental, and vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off, including vacation and sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
