Part-Time Teller (20 Hours), Astoria Branch

Citi • New York, NY

1d • $20 - $25 • Onsite

About The Position

The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day client-facing services and transaction processing in coordination with the Customer Service function. The objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions. This is a part-time role at Citi’s Astoria Branch, listed as 20 hours.

The position requires delivering an exceptional client experience, meeting client needs, managing concerns, and escalating issues when necessary. Employees are expected to assess risk appropriately, safeguard the firm and client assets, comply with applicable laws, regulations, and policies, exercise sound ethical judgment, and transparently escalate, manage, and report control issues. Other job-related duties may be assigned as required.

Requirements

• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem-solving and communication skills.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent.

Nice To Haves

• Previous relevant experience is preferred.

Responsibilities

• Serve as the first point of contact for Citi clients and provide friendly, efficient customer service.
• Perform accurate banking transactions, manage branch cash supply, process incoming and outgoing cash deposits, and maintain branch vault cash.
• Identify opportunities to refer clients to new products and services based on their financial goals.
• Educate clients about Citi digital and self-service opportunities.
• Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
• Meet client needs, manage client issues and concerns, and escalate them as needed.
• Maintain working knowledge of client accounts and new and existing products and services.
• Provide an exceptional client experience, which is measured using specific metrics.
• Assess risk in business decisions; safeguard Citigroup, client, and firm assets; comply with laws, rules, regulations, and policies; apply sound ethical judgment; and transparently escalate, manage, and report control issues.

Benefits

• Medical, dental, and vision coverage (for eligible employees; offerings may vary).
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED