Teller Part-Time (20 Hours) - Inwood Branch
About The Position
The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day client-facing services and transaction processing, in coordination with the Customer Service function. The role's overall objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions. The Teller serves as a first point of contact for Citi clients, processes banking transactions, identifies opportunities to refer clients to products and services, and educates clients about Citi's digital and self-service options. The role requires adherence to bank policies, operational controls, and regulatory procedures, effective handling and escalation of client issues, and maintaining working knowledge of client accounts and Citi products and services. Employees are expected to assess risk, protect the firm's reputation and assets, comply with applicable laws and policies, exercise sound ethical judgment, and transparently escalate, manage, and report control issues. The position is part-time, 20 hours, at the Inwood Branch in New York, New York. The listed hourly rate is $20.00–$24.98. The annual salary range shown is for full-time positions and is prorated for part-time hires. Eligible employees may receive discretionary and formulaic incentive and retention awards. Citi offers eligible employees medical, dental and vision coverage; 401(k); life, accident and disability insurance; wellness programs; and paid time off, including vacation, sick leave and paid holidays. Offerings may vary by jurisdiction, job level, and date of hire.
Requirements
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
- High school diploma or equivalent.
Nice To Haves
- Previous relevant experience preferred.
Responsibilities
- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
- Perform efficient and accurate banking transactions, manage the branch cash supply, handle incoming and outgoing cash deposits, and maintain branch vault cash.
- Identify referral opportunities for new products and services based on clients' financial goals.
- Educate clients on Citi's digital and self-service opportunities.
- Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
- Ensure client needs are met, manage client issues and concerns, and escalate as needed.
- Maintain working knowledge of client accounts and new and existing products and services.
- Assess risk in business decisions, safeguard the firm's reputation and assets, comply with applicable laws and policies, exercise sound ethical judgment, and transparently escalate, manage, and report control issues.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid vacation
- Paid sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
