Teller

PNC • Greenville, PA

13d • Onsite

About The Position

As a Teller in PNC's Retail Banking organization, the employee is based at the Greenville Plaza branch in Greenville, Pennsylvania. The role delivers a customer experience intended to improve customers’ financial wellbeing and build loyalty while increasing their share of wallet. It involves processing a variety of customer interactions, explaining options for financial transactions, identifying banking opportunities, and making appropriate referrals to branch staff. The position is in-office; PNC encourages candidates to confirm workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The Teller uses product and procedural knowledge to address customer problems, engages with customers in the lobby, and helps them use technology, tools, and resources to manage financial transactions. The role also follows policies and procedures, exercises sound judgment within established limits, and completes teller and branch daily operations and maintenance transactions accurately and efficiently. Employees are expected to focus on customer needs and satisfaction and to assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Requirements

• Prior experience is not required.
• A university or college degree, high school diploma, or GED is not typically required for this role level.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

• Accountability
• Banking knowledge
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales

Responsibilities

• Deliver customer interactions that support financial wellbeing, customer loyalty, and increased share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for financial transactions.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on ways to manage financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and demonstrate sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Wellness program with financial incentives
• Maternity and/or parental leave, depending on eligibility
• Up to 11 paid holidays each year, depending on eligibility
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed