CSR / Teller - Jasper South, IN - Part Time

Fifth Third Bank • Jasper, IN

13d • Onsite

About The Position

The CSR / Teller provides excellent customer service in all interactions, listens to customers’ needs, and refers them to appropriate bankers or business partners for consultative conversations. The role is accountable for managing risk by sharing concerns, following policies and procedures, and making decisions that support positive customer experiences while operating within the Bank’s risk appetite.

Responsibilities include maintaining customer relationships and confidentiality, following up on questions and resolving issues, performing daily office duties, maintaining accurate balancing records, staying current on bank policies and financial center procedures, and handling customer problems professionally. The CSR / Teller also identifies customer needs, maintains knowledge of retail products and services, and uses appropriate tools to track referrals. The position has no supervisory responsibilities and works in a normal office environment with extensive computer screen viewing and cash handling.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures needed to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Provide excellent customer service and deepen customer relationships by listening to needs, asking questions, and guiding customers to appropriate solutions.
• Follow up on customer questions, find solutions to issues, and communicate responsively and clearly.
• Maintain customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to maintain efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and enlist help as needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach and refer customers to bankers and business partners for consultative conversations.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED