Part-Time Teller, Student Position- Highland Branch

Mid Hudson Valley Federal Credit Union•Town of Lloyd, NY

1d•Onsite

About The Position

Mid-Hudson Valley Federal Credit Union is recruiting a year-round, part-time student Teller for its Highland branch. Applicants must be currently enrolled in school. The Teller processes member transactions, supports routine member-service needs, promotes credit union products and services, and helps with branch cash controls, equipment, and daily operations. The position requires accurate, courteous, confidential service and compliance with credit union policies, regulatory requirements, and the Bank Secrecy Act. The role also includes referral and sales goals, member relationship calls as directed by the Branch Manager, and assisting with training newly hired tellers. Performance expectations include strong product knowledge, accurate and timely work, professional interactions, confidentiality, reliable attendance, and flexibility to support business needs. Work is generally performed in an office environment and involves primarily sedentary duties, routine computer use, and occasional lifting.

Requirements

Currently enrolled in school.
One to three years of similar or related experience.
High school education or GED.
Strong time-management, organizational, verbal and written communication, listening, problem-analysis, and problem-resolution skills.
Ability to manage multiple workloads, work independently, and collaborate effectively as part of a team.
Above-average interpersonal skills and strong computer skills, including Microsoft Office.
Ability to perform basic mathematical calculations, spell accurately, understand computer basics, and follow written and oral instructions.
Ability to communicate clearly and deliver information in a logical, understandable sequence.
Ability to deal calmly and professionally with diverse personalities and demonstrate discretion and customer service when dealing with the public.
Ability to maintain composure under deadlines, accuracy and quality requirements, or a fast pace, and handle changing priorities and confidential matters.
Ability to perform primarily sedentary work and bend, sit, and stand; occasional lifting up to 50 pounds; and climb or descend stairs in an emergency.
Normal range of vision and hearing abilities.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to work at a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site when required or requested by management.
Regular, reliable, and timely attendance.
Ability to meet or exceed sales goals and score at least 85% on product knowledge assessments.

Responsibilities

Process member transactions, including deposits, withdrawals, loan payments, check cashing, and monetary instrument purchases.
Receive checks and cash for deposit; verify amounts and endorsements; follow fraud-prevention procedures and funds-availability requirements.
Perform transactions in accordance with credit union policy, regulatory compliance requirements, and the Bank Secrecy Act.
Assist with counting cash shipments, end-of-night balancing, opening and closing procedures, vault cash buy/sell, and daily vault and branch reconciliation.
Perform first-line maintenance, reconciliation, and settlement of ITM, ATM, and TCR equipment.
Assist members with routine service needs, including home banking and bill pay support, password resets, account unlocking, debit card issuance and maintenance, and related research.
Print member check images, statements, and starter checks; update member contact information; open secondary savings accounts for existing members; and open or close Safe Deposit Box agreements.
Promote, explain, and cross-sell credit union products and services; maintain referral tracking; meet or exceed individual referral and sales goals; and maintain current product knowledge.
Perform member relationship calls as directed by the Branch Manager and assist in training newly hired teller staff.
Maintain an organized and professional workstation; greet and serve members courteously and promptly; resolve member questions and requests; and protect confidential account information.
Complete daily cash settlement without differences, maintain balancing records of 90% or better and required cash box limits, and secure cash in drawers and recyclers/dispensers.
Maintain knowledge of credit union policies, procedures, and financial services trends; develop skills and assist with daily office operations and opening or closing in the Branch Manager’s absence.
Support organizational plans and goals, maintain reliable attendance and schedule flexibility, and respond to telephone calls and messages within stated service expectations.
Maintain accurate records and reporting for consignment items and CTRs, follow policies and federal regulations, and exercise sound judgment in handling cash and assigned equipment.
Carry out assigned duties accurately and independently or with limited supervision, while working effectively alone or as part of a team.