Teller

Associated Bank•Omaha, NE

13d•$17 - $23

About The Position

The Teller is a front-line representative of Associated Bank who provides friendly, professional service and support during customer interactions. The role processes transactions accurately and efficiently while following applicable policies and procedures, identifies customer needs and refers customers to colleagues for additional financial solutions, and promotes relevant products, services, and offers. The Teller answers questions, resolves customer concerns, supports assigned branch operations, and helps customers use digital and self-service banking tools. The role also collaborates with colleagues across branches to provide seamless service and complies with applicable laws, regulations, and company policies.

Requirements

High school diploma or equivalent combination of education and experience.
Up to 2 years of demonstrated customer service experience.

Nice To Haves

Experience in retail banking, cash handling, or financial services.

Responsibilities

Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
Accurately and efficiently process customer transactions while following all policies and procedures.
Identify customer needs and refer them to colleagues for additional financial solutions.
Promote current offers, products, and services that benefit customers.
Answer questions and resolve customer concerns with professionalism and care.
Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
Demonstrate and educate customers on digital and self-service banking tools.
Collaborate with team members across multiple branches to ensure seamless service.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns as required.