Part Time Teller
About The Position
At PNC, the Teller works within the Retail Branch organization and is based in Mayfield Heights, Ohio. The role delivers a customer experience intended to improve customers’ financial wellbeing and build loyalty while increasing their use of PNC services. It handles a variety of customer interactions, explains alternatives for financial transactions, identifies banking opportunities, and makes appropriate referrals. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role uses product and procedural knowledge to resolve customer problems and completes teller and branch daily operations and maintenance transactions accurately and efficiently, while adhering to policies and procedures and exercising sound judgment within established limits. This position is incentive eligible, with incentive payments based on company, business, and/or individual performance.
Requirements
- Prior experience is not required.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- Use accuracy and attention to detail, address customer needs, understand banking products, and demonstrate digital awareness.
- Communicate effectively, detect and prevent fraud, manage multiple priorities, solve problems, and understand customer needs.
- No degree, certification, or license is required; comparable education, job-specific certification, and experience, including military service, may be considered in lieu of a degree.
Nice To Haves
- Accountability
- Banking knowledge
- Client loyalty
- Customer experience
- Customer service
- Identifying opportunities
- Leveraging technology
- Proactive sales
Responsibilities
- Deliver customer experiences aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
- Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
- Identify banking opportunities during customer conversations and make appropriate referrals to branch staff.
- Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
- Educate customers on ways to manage financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Follow policies and procedures and exercise sound judgment within established limits.
- Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
- Assess and manage risks in support of PNC’s Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility
- Dental and vision options
- Employee life insurance
- 401(k) with PNC match
- Pension and stock purchase plans
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Parental leave
- Up to 11 paid holidays each year
- Seven occasional absence days each year, unless otherwise required by law
- Part-time vacation accrual based on hours worked in the current calendar year, usable after 90 days of service
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
