Technical Support Jobs

About The Position

Requirements

• Bachelor’s degree in system technology or a related field, or an associate degree in system technology or a related field.
• 1–2 years of experience in System Administration or IT Service Desk.
• Fluency in reading, writing, speaking, and listening in both Spanish and English.
• Intermediate knowledge of Microsoft Office 365 applications, including Power BI, Copilot, Power Automate, Forms, Excel, PowerPoint, and Word.
• Interpersonal communication skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Excellent problem-solving and decision-making skills.
• Customer service skills.
• Ability to prioritize tasks, manage deadlines, and coordinate resources effectively.
• Ability to write, speak, and comprehend English and Spanish.

Nice To Haves

• 1–2 years of experience in the insurance or banking industry.
• 6 months–1 year of experience working with reports or dashboard management.
• Related system administration or service desk certifications.

Responsibilities

• Perform and validate system configurations in accordance with corporate policies, best practices, and optimization standards.
• Develop reports related to policy distribution and maintain dashboards tracking Operations, Sales, and Customer Experience metrics.
• Evaluate system updates and changes, coordinating with the System Business Analyst, FBIA Supervisors, system vendor, and FB Change Management Committee.
• Support FBIA system users with technology incidents.
• Perform Security Group template certification and coordinate permission changes with CSO as needed.
• Maintain current Role Assignment documentation.
• Support Digital Document Destruction processes.
• Support technology projects managed by the Business System Analyst.
• Update procedure documents related to FBIA technology tasks.