Technical Support Jobs

About The Position

Requirements

• Work-related college diploma or Computer Science degree.
• 3-5 years recent relevant experience.
• Ability to communicate technical concepts to technical and non-technical individuals.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to configure and set up Cisco VOIP phones (Call Manager).
• Ability to troubleshoot PC/Laptop hardware issues and able to do some basic troubleshooting.
• Working experience in a team-oriented, collaborative environment.
• Hands-on experience in enterprise Network TCP/IP, Windows 10/11, web-based technology, Lync, M365 user setup, able to manage network folder security access and setup and troubleshoot different software.

Nice To Haves

• Having experience on windows server installation and setup would be an asset.

Responsibilities

• Perform problem determination and problem resolution on reported end-user or networking problems as directed.
• Monitor, implement, and record end-user requests for service using Helpdesk ticketing system.
• Prioritize and schedule problems. Escalate problems (when required) to the network supervisor.
• Control and manage hardware and software inventory as directed.
• Install new image on each computer using OS Deployer (ManageEngine) and administer software and hardware standards.
• Troubleshoot hardware issues and user-related basic network issues.
• Work with the team to protect IT security vulnerability and recommend improvements.
• Complete PO & Invoice payment process, including fixed assets.
• Documentation for each work-related issue for reporting and future use.

Benefits

• Subsidized on-site company catered lunches and a hot beverage program.
• Employer-paid company health benefits, spending allowance, and RRSP matching program.
• Flexible work schedules and summer hours.
• Vehicle programs.
• Employee development programs and tuition reimbursement.
• Employee lease and car purchase discounts; Friends of Kia discounts.
• On-site gym, ping-pong, basketball, and badminton court.
• Other company-provided perks.