Non-Technical Dealer Support Representative (Multilingual)
About The Position
As a Non-Technical Dealer Support Representative at Polaris, you will partner with dealers to help them navigate products, systems, and programs across the business. You will listen to dealer needs, identify appropriate support, guide dealers toward solutions, and share insights from dealer interactions with internal teams to help improve processes and decision-making. You will build relationships with dealership personnel and represent the dealer’s perspective across Polaris. This role involves handling dealer contacts with urgency, coordinating research and problem-solving with internal teams, using company systems and resources to find answers, and advising dealership personnel. You will serve as a subject matter expert in assigned areas and contribute to process documentation and improvements to the dealer and owner experience.
Requirements
- Bachelor’s degree or equivalent experience.
- At least two years of B2B or B2C experience.
- Strong problem-solving and critical-thinking skills, including the ability to balance complex situations and drive meaningful outcomes.
- Ability to prioritize effectively, manage details, and follow through on commitments.
- Strong verbal and written communication skills, with the ability to tailor messages to different audiences.
- Proficiency with Microsoft Outlook, Office Suite, and SharePoint.
Nice To Haves
- Bachelor’s degree preferred.
- Bilingual proficiency in Spanish or French.
- Experience with Microsoft CRM, Showcase, and AS400.
- Powersports or automotive dealership experience.
Responsibilities
- Communicate with Polaris dealers to understand their needs, provide guidance, and deliver solutions across products, systems, and programs.
- Manage dealer contacts with urgency and clearly communicate next steps and expected resolution timelines.
- Facilitate research, problem-solving, and dispute resolution between dealers and internal teams.
- Use Polaris systems, tools, and vendor resources to identify solutions and meet internal performance metrics.
- Coach and advise dealership personnel to support productivity, profitability, and customer experience.
- Act as a subject matter expert for assigned systems, product lines, or business areas and contribute to process documentation.
- Develop and propose approaches to improve dealer sentiment and owner satisfaction.
- Share insights from dealer interactions with internal teams to support process improvement and decision-making.
Benefits
- Competitive compensation, including eligibility for overtime.
- Market-leading profit-sharing plan.
- Company contributions to the Employee Stock Ownership Plan and discounted employee stock purchases.
- Matching contribution to 401(k).
- Financial wellness education and consultation.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Wellness programs.
- Paid time off.
- Gym and personal training reimbursement.
- Life insurance and disability offerings.
- Paid volunteer time off through Polaris Gives.
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What This Job Offers
Job Type
Full-time
