Technical Customer Support Associate

Jamf•Minneapolis, MN

1d•Hybrid

About The Position

The Technical Customer Support Associate works within Jamf’s Technical Support department to assist customers with installation, troubleshooting, and integration of Jamf products and supporting technologies. The role provides direct technical and account support to Jamf product users, fielding inquiries by phone, chat, email, and other customer outreach methods, with an emphasis on resolving issues during the first interaction. The position works Monday through Friday, 10:30 a.m. to 7:00 p.m. Central Time. Depending on location, the role may be hybrid or remote. Employees who live near a Jamf office are expected to work in the office three days per week; candidates who do not live near an office may work remotely. Jamf provides training and a defined customer support career path, with opportunities for horizontal career growth. The role supports Jamf’s global customer base and contributes to a positive, professional, and empathetic customer experience. The position also requires adherence to Jamf security and privacy requirements, including mandatory ongoing security training, responsible handling of sensitive data, following data protection practices, understanding relevant privacy regulations, reporting breaches, and acknowledging the Jamf Code of Conduct and applicable policies.

Requirements

Experience in a customer-facing role with direct, real-time interaction with customers or clients.
Strong problem-solving abilities and a customer-first mentality.
Basic technical knowledge and aptitude for learning new software systems.
Excellent written and verbal communication skills.
Experience with CRM and support tools such as ServiceNow, Intercom, or similar.
Familiarity with basic troubleshooting methods and diagnostic tools.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Empathy and patience when dealing with customer issues.
Strong organization, attention to detail, and accuracy.
Self-motivation and a proactive approach to resolving customer issues.
Interest in learning and staying current with technologies and trends.
Ability to collaborate effectively across departments as a team player.
Adherence to Jamf’s security and privacy requirements, including acknowledging the Jamf Code of Conduct and applicable policies.

Nice To Haves

Bachelor’s degree (preferred).
A combination of relevant experience and education may be considered.

Responsibilities

Provide timely and accurate responses to customer inquiries via chat, email, and phone.
Diagnose and resolve technical and account issues, deliver outcomes to customers, and guide them through workflow steps.
Handle customer requests effectively and escalate them when necessary.
Develop an understanding of Jamf products, including features, functionality, and best practices.
Provide a positive customer experience through professional and empathetic interactions.
Stay current on product features, technologies, and industry trends.
Participate in ongoing training to improve service quality and technical knowledge.
Complete other duties as assigned.
Participate in mandatory ongoing security training and follow established security, privacy, and data protection requirements, including responsible handling of sensitive data and reporting breaches.