Office Associate – Technical System Support
Sheetz, Inc • Burlington, NC25d • Onsite
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Temporary Office Associate – Technical System Support
Sheetz, Inc•Burlington, NC
•Onsite
About The Position
Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures.
Requirements
- High School/GED required
- No experience required.
- General Office Equipment
Nice To Haves
- Equivalent combinations of education, licenses, certifications and/or experience may be considered
Responsibilities
- Initial Tier 1 resource for dealing with technical issues and call tickets for end users, either in person or via telephone.
- For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution.
- Monitor system performance alerts and notify appropriate IT resources when anomalies are found.
- Identify technical support trends which require immediate attention.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
Career Resources
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