Technical Support Specialist - COOP

CLAAS•Richland VII Precinct, NE

26d

About The Position

The Technical Support Intern provides in-field technical support for assigned CLAAS products. The role supports dealers and customers at dealer locations, customer sites, and in the field by investigating concerns, identifying resolutions, and performing repairs as needed. It also conducts field tests and assists with Product Improvement Programs and Campaigns. The position schedules dealer and customer visits based on direction from the Technical Support and Warranty Manager, reports visits and territory activity weekly, and reports results and variances daily while proposing necessary actions. Additional work includes fabricating, installing, and instrumenting parts for field validation; presenting test results to Service, Product Management, and Engineering; supporting Service office personnel in Omaha by reviewing documents and manuals; and participating in training and other assigned tasks. This position involves extensive travel, expected to be 60%–100%. Extended stays of one to four weeks may be required during regional harvest activities, when spending two to three weekends away from home at a time is probable. A valid driver’s license and passport are required. Applicants must be eligible to work in the U.S.

Requirements

Must be eligible to work in the U.S.
Working toward a bachelor's degree with an emphasis in a technically related field, or equivalent experience.
Valid driver's license and passport.
Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
Excellent written and oral technical communication and interpersonal skills.
Proficiency with MS Windows, including Outlook and Microsoft Office, and willingness to learn other programs.
Ability to meet deadlines and manage a high-volume workload in a fast-paced environment with strong attention to detail.

Nice To Haves

Agriculture-based study.
Agricultural equipment background, with experience operating, maintaining, and repairing agricultural equipment.

Responsibilities

Provide technical and service support for assigned CLAAS products at dealer locations, customer sites, or in the field; investigate concerns and identify resolutions.
Perform necessary repairs to assigned CLAAS products.
Conduct assigned field test activities.
Assist with completing Product Improvement Programs and Campaigns.
Schedule dealer and customer visits as directed by the Technical Support and Warranty Manager and according to field support needs.
Report customer and dealer visits and territory activity weekly.
Report results and variances daily, propose necessary actions, and work closely with the Technical Support and Warranty Manager.
Fabricate, install, and instrument parts for field validation as needed.
Present test results in written and verbal form to Service, Product Management, and Engineering.
Support Service office personnel in Omaha by reviewing documents and manuals and performing other support activities.
Participate in internal and technical training programs and perform other assigned tasks.