IT Technical Support Specialist III

Centene Management Company•Iselin, NJ

2d•Onsite

About The Position

Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists. This role requires onsite work in Iselin, New Jersey, five days per week. Drives hardware delivery and setup; customize systems for unique end user needs Analyzes, tests, and debug computer systems Offers laptop/desktop break-fix assistance and remote desktop support Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS) Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN) Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction Performs data transfer and manages imaging operations Reports to users and management on status, resource needs, and projected outcomes of service tickets Provides end user training and education Act as a technical resource for information technology support specialist. Performs other duties as assigned Complies with all policies and standards

Requirements

Requires a High School diploma or GED
Requires 2 - 4 years of related experience.
May require vocational or technical education in addition to prior work experience.
Vocation or technical education may include additional on-the-job training or continuous learning education
Demonstrated customer service skills
Demonstrated interpersonal/verbal communication skills

Nice To Haves

ServiceNow or equivalent ticketing tool
Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking
Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice

Responsibilities

Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems.
Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs.
Installs software, updates, and upgrades on the computers and workstations on the network.
Acts as a technical resource for other Support Specialists.
Drives hardware delivery and setup; customize systems for unique end user needs.
Analyzes, tests, and debug computer systems.
Offers laptop/desktop break-fix assistance and remote desktop support.
Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS).
Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN).
Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes.
Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction.
Performs data transfer and manages imaging operations.
Reports to users and management on status, resource needs, and projected outcomes of service tickets.
Provides end user training and education.
Act as a technical resource for information technology support specialist.
Performs other duties as assigned.
Complies with all policies and standards.