Kantori™ RFM Services Senior Manager - Technical Support

Baker Hughes • Houston, TX

2d

About The Position

This global leadership role involves aligning cross-functional teams to deliver operational excellence, accelerate technology adoption, and drive business growth. As the Global RFM Product Champion, you will be responsible for the overall operational, technical, and commercial execution of the Kantori Remote Fluid Monitoring (RFM) portfolio globally. You will lead the service delivery organization supporting installed and deployed RFM assets, ensuring successful deployment, commercialization, customer value realization, field execution, and lifecycle management. This role has matrixed leadership responsibility for RFM Applications Engineer, RFM Technical Manager, and RFM Manufacturing & AMO Manager positions, ensuring alignment of technology development, technical support, manufacturing readiness, and service delivery execution. You will act as the primary operational leader connecting Product Line, Digital, and regional operations teams to maximize adoption, reliability, and commercial success of the RFM business.

Requirements

• Bachelor’s degree in Engineering, Technology, Petroleum Engineering, Mechanical Engineering or related discipline (degree requirement may be waived based on relevant experience of candidate)
• Minimum 10 years of experience in oilfield services, drilling fluids, digital solutions, production technologies or related operations.
• Experience leading operational teams is essential
• Proven ability to manage cross-functional teams and influence without direct authority.
• Strong understanding of drilling operations and customer workflows.
• Strong financial, project management and stakeholder management skills.
• Ability to travel internationally as required.

Nice To Haves

• Experience commercializing new technology offerings, digital oilfield, remote monitoring or industrial IoT solutions is preferred.
• Experience leading technical support or product deployment organizations is relevant

Responsibilities

• Own the global RFM operational strategy and execution roadmap.
• Steer the global RFM applications engineering organization and coordinate regional resources.
• Drive successful installation, commissioning, calibration, and deployment of RFM units worldwide.
• Establish operational processes, KPIs, governance, and performance management systems for deployed assets.
• Coordinate commercialization efforts with Digital and regional sales organizations.
• Ensure customer value realization through effective utilization of RFM data and analytics.
• Manage operational readiness, utilization rates, fleet deployment plans, and service quality.
• Lead incident management, troubleshooting escalation, and corrective action programs.
• Partner with engineering teams to prioritize product improvements, reliability initiatives, and future product development.
• Develop service delivery budgets, resource plans, and global growth strategies.
• Interface with key customers and senior executives to support strategic deployments and long-term partnerships.
• Drive continuous improvement through lessons learned, root cause analysis, and operational excellence methodologies.

Benefits

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
• Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k)
• Choice of coverage options that best suit your needs
• Eligibility for additional forms of compensation such as bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior