Kantori™ RFM Services Senior Manager - Technical Support
About The Position
The Global RFM Product Champion is responsible for the global operational, technical, and commercial execution of the Kantori Remote Fluid Monitoring (RFM) portfolio. The role leads the service delivery organization supporting installed and deployed RFM assets, with accountability for deployment, commercialization, customer value realization, field execution, and lifecycle management. Reporting to the Portfolio Director, the position has matrixed leadership responsibility for the RFM Applications Engineer, RFM Technical Manager, and RFM Manufacturing & AMO Manager roles. It connects Product Line, Digital, and regional operations teams to maximize RFM adoption, reliability, and commercial success. International travel may be required.
Requirements
- Bachelor’s degree in Engineering, Technology, Petroleum Engineering, Mechanical Engineering, or a related discipline; the degree requirement may be waived based on relevant experience.
- At least 10 years of experience in oilfield services, drilling fluids, digital solutions, production technologies, or related operations.
- Experience leading operational teams.
- Ability to manage cross-functional teams and influence without direct authority.
- Strong understanding of drilling operations and customer workflows.
- Strong financial, project management, and stakeholder management skills.
- Ability to travel internationally as required.
Nice To Haves
- Experience commercializing new technology offerings, digital oilfield, remote monitoring, or industrial IoT solutions.
- Experience leading technical support or product deployment organizations.
Responsibilities
- Own the global RFM operational strategy and execution roadmap.
- Steer the global RFM applications engineering organization and coordinate regional resources.
- Drive installation, commissioning, calibration, and deployment of RFM units worldwide.
- Establish operational processes, KPIs, governance, and performance management systems for deployed assets.
- Coordinate commercialization efforts with Digital and regional sales organizations.
- Support customer value realization through effective use of RFM data and analytics.
- Manage operational readiness, utilization rates, fleet deployment plans, and service quality.
- Lead incident management, troubleshooting escalation, and corrective action programs.
- Partner with engineering teams to prioritize product improvements, reliability initiatives, and future product development.
- Develop service delivery budgets, resource plans, and global growth strategies.
- Interface with key customers and senior executives to support strategic deployments and long-term partnerships.
- Drive continuous improvement through lessons learned, root cause analysis, and operational excellence methodologies.
Benefits
- Contemporary work-life balance policies and wellbeing activities.
- Comprehensive private medical care options.
- Life insurance and disability programs.
- Tailored financial programs.
- Additional elected or voluntary benefits.
- Company-sponsored health and welfare programs.
- Thrift Plan (401k).
- Comprehensive and competitive benefits package.
- Eligibility for additional compensation such as bonuses, subject to applicable plans or policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
