Global Technical Support Manager, Protective & Marine Coatings

PPG Industries

26d•Remote

About The Position

PPG is seeking a Global Technical Support Manager to lead the delivery of high-quality, responsive technical support within PMC Protective. This role is critical in ensuring best-in-class customer support for complex and high-value projects, strengthening customer relationships, and supporting business growth through technical excellence and agility. This role is open to a remote location; We are seeking highly technical field knowledge in the PMC product line.

Requirements

Degree in Engineering, Chemistry, Materials Science, or related field
Strong experience in Protective & Marine coatings or comparable industries
Strong business acumen
Proven background in technical support, project engineering, or specification management
Knowledge of industry standards, certifications, and testing protocols
Ability to think outside the box

Nice To Haves

Experience with complex global projects (e.g., Marine, EPC-driven environments) preferred

Responsibilities

Lead and coordinate cross-regional technical support efforts, ensuring seamless collaboration, knowledge sharing, and alignment with regional and local technical support teams across geographies
Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders
Support complex projects and applications, including FPSO/FLNG, infrastructure, and industrial segments
Review and contribute to owner and EPC specifications, ensuring alignment with test data and real-world performance
Prepare technical statements, reports, and guarantee support documentation
Deliver technical presentations and workshops to customers, Owners, and EPCs
Support specialized system selection based on application requirements
Act as a key interface between Product Management, Engineering, R&D, and regional teams
Provide technical support to Global Product Managers and contribute to product development
Ensure availability and communication of standards, certifications, and test data
Manage a high volume of global technical requests, prioritizing critical and complex inquiries